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  • How can I deposit funds?

    Arca Capital allows the deposit through various digital channels including cryptocurrencies while providing assistance for investors who are taking their first steps with this asset class. The entire process takes minutes and accompanied by one of our experts.

    There are several ways you can deposit depending on the level of investment and what suits you most;

    Credit/Debit Card: we accept deposits from the following credit cards: Visa, Master Card and Amex.

    Cryptocurrency: We accept all cryptocurrencies and ERC20 Tokens as a form of payment.

    Wire Transfer: If you wish to deposit into your account via wire transfer, then you need to contact your investment manager and we will assist you with our company details.

    Our live chat is always available if you have any questions or need any assistance in making the deposit.

  • Is there a minimum deposit?

    Yes. There is a minimal deposit requirement of $500 and that is in order to provide more protection on funds while conducting margin trading on entry-level conditions. The minimal requirement can vary based on promotions and/or changes in market or trading conditions. 

  • Is there a maximum deposit amount?

    There is no maximum deposit but please be aware of your personal finances and avoid investing funds you can't afford to lose.

  • Which currencies can I open an account with?

    Arca Capital hold accounts in GBP, USD or EUR. Transactions made using cryptocurrencies are converted into one of the fiat currencies mentioned to protect against volatility.

  • Do we accept cash deposits from clients?

    No. Arca Capital does not accept any cash deposits, please consider one of the above options to deposit into your account.

  • How long does it take for funds to appear in my account?

    Based on the deposit method used, it can take between a few minutes, for Crypto and Card transactions, to a few days in case of a wire transfer.

    You can always contact our investor care team or your investment manager to find out more.

  • How can I withdraw funds?

    We made access to funds easy and straightforward. Once in your account, you simply need to press the withdrawal button and fill in the necessary fields and submit.

    Please note that you can withdraw funds that are available to you and that are not engaged in active trading.

    Withdrawals are mostly sent using the same method used for deposits or via crypto transfers. 

    The minimum amount for withdrawal is $50.

  • How long does it take to receive my funds?

    Arca Capital will ensure your receive your funds as quickly as possible from our end and the waiting time will purely be based on the banking method you used to deposit.

  • What are the charges for deposits and withdrawals?

    Arca Capital does not charge for transactions. please note 3rd party transaction fees may apply. 

  • Do I need to submit any documents?

    Yes, we want to make sure that your money is protected at all times, so in order to withdraw money we must comply with all anti-money laundering and Counter-Terrorism Financing Act policies in order to facilitate transactions.

  • What documents should I provide?

    An official valid government issued ID such as Passport or driving license.

    A proof of address which can be a bank statement or utility bill (water/electricity) from the last 3 months.

    If you have used a credit card to make any deposits than you must supply a picture of the front and back of the card showing first 6 and the last 4 digits.

    Please keep in mind that if you have used multiple credit cards to make deposits than you will be required to show proof for each separate card.

  • What is Blockchain Technology?

    A blockchain is a distributed, decentralized database that exploits the peer-to-peer technology and that is usable from anyone on the net. In other words, it is a ledger that keeps the history all of the cryptocurrency transactions from its conception. In order for a transaction to happen, the nodes within the 50% + 1 of blockchains must approve the operation. It is an open source system that does not use middlemen like banks to function and to make transactions. Transactions are distributed on nodes that validate them and insert them in the first available block. 

    If taken as is, the blockchain can be used in all kinds of technological fields in which there is a relation between individuals. It guarantees trading of shares, titles and goodness of a certain operation, can replace notary deeds, and validate voting systems. This is because each operation is overseen by nodes of the networks that validate or reject the operation and that maintain anonymity.

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